Privacy Policy

We ("Coaching.net", "the Marketplace", or “we”) are committed to protecting the privacy and security of our users' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Marketplace. By using Coaching.net, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Marketplace.

The data controller responsible for your personal information in connection with Coaching.net is Mr. X Y, Himmelgeister Straße 83, 40225 Düsseldorf, Germany.

If you have any questions or concerns about our use of your personal information, you can contact us using out contact form at “/about/contact”.

To provide and improve our services, we collect the following types of personal information:

• Contact Information: Name, email address, and phone number.
• Professional Information (Coaches): Qualifications, experience, and a link to your professional homepage (if applicable).
• User-Generated Content: Profile descriptions, feedback on coaching experiences, and the content of chat messages.
• Payment Information: Details necessary to process payments (e.g., credit card information, PayPal account, depending on your chosen payment method).
• Technical Data: IP address, browser type, and other device-related information to help us optimize the platform's functionality.

How We Collect Information:

• Directly from You: We collect information when you create an account, fill out forms, or communicate with us.
• Automatically: We collect certain technical data as you use the Marketplace to help us understand how our services are being used and to make improvements.

We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):

• Consent: When you have given clear consent for us to process your personal data for a specific purpose.
• Contract: When processing is necessary for the performance of a contract to which you are a party.
• Legal Obligation: When processing is necessary for compliance with a legal obligation.
• Legitimate Interests: When processing is necessary for our legitimate interests or the legitimate interests of a third party, unless those interests are overridden by your interests or fundamental rights and freedoms.

We use your personal information for various purposes, including to:

• Provide and improve the services offered on Coaching.net
• Facilitate communication between coaches and clients
• Process payments and transactions
• Maintain and enhance the security of the Marketplace
• Comply with legal and regulatory obligations
• Conduct research and analysis to better understand our users

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine the retention period include the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject, and whether retention is advisable in light of our legal position.

We have implemented appropriate technical and organizational measures to protect your personal information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include encryption, access controls, and secure data storage. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

Under the General Data Protection Regulation (GDPR), you have the following rights concerning your personal data:

• Right of Access: You have the right to obtain confirmation as to whether or not your personal data is being processed and, if so, access to the personal data.
• Right to Rectification: You have the right to have inaccurate personal data corrected and incomplete personal data completed.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain conditions.
• Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain conditions.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at admin@coaching.net. We will respond to your request within one month of receipt.

By using Coaching.net, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy.

Where we rely on your consent as the legal basis for processing your personal data, you have the right to withdraw your consent at any time.

We may share your personal data with third parties in the following circumstances:

• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing and data analysis.
• Legal Requirements: We may disclose your data if required by law or in response to legal requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

Your personal data may be transferred to, and processed in, countries outside of the European Economic Area (EEA) where data protection laws may differ from those of the EEA. We will ensure that any such international transfers are subject to appropriate safeguards as required by the GDPR.

We use cookies and similar tracking technologies to track the activity on our Platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Platform.

We do not engage in profiling or automated decision-making processes that produce legal effects concerning you or similarly significantly affect you.

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions related to this Privacy Policy and our data protection practices. If you have any questions or concerns, you can contact our DPO at admin@coaching.net.

Our Platform may contain links to third-party websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the "Effective Date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the competent data protection authority without undue delay. We will provide you with information regarding the nature of the breach, the categories and approximate number of data subjects and records affected, the likely consequences, and the measures taken to address and mitigate the breach.

Our Platform is not intended for children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

If you have any questions or concerns about our Privacy Policy or our data protection practices, please contact us.

If you believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a data protection supervisory authority, particularly in the Member State of your habitual residence, place of work, or place of the alleged infringement.

We conduct Data Protection Impact Assessments (DPIAs) for any processing operations that are likely to result in a high risk to the rights and freedoms of individuals. DPIAs help us assess the necessity and proportionality of processing, manage risks to data subjects, and demonstrate compliance with data protection laws.

We enter into data processing agreements with all third-party service providers who process personal data on our behalf. These agreements require service providers to implement appropriate technical and organizational measures to ensure the security and confidentiality of personal data and to process personal data only as instructed by us.

We maintain records of our data processing activities, including the purposes of the processing, categories of data subjects and personal data, recipients of personal data, and details of data transfers outside the European Economic Area. These records help us demonstrate compliance with data protection laws and facilitate effective data governance.

We provide regular training to our employees and contractors on data protection and privacy matters. This training ensures that our team members are aware of their responsibilities and the importance of protecting personal data and maintaining privacy.

We regularly review and audit our data protection practices and policies to ensure ongoing compliance with data protection laws and to identify areas for improvement. These reviews and audits are conducted by our internal teams or external experts, as appropriate.